jeta Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how jeta ("we", "us", "our") collects, processes, stores, and protects personal information provided by users ("you", "your") of the jeta website located at https://jeta.today and all associated services, games, payment facilities, and support channels.

jeta is committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner. This Policy applies to all personal data collected through your use of the jeta platform, whether you are a registered player, a visitor browsing the site, or a person contacting our support team.

This Policy should be read alongside the jeta Terms and Conditions and the Responsible Gaming Policy. By accessing or using jeta, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree to this Policy, please discontinue your use of jeta immediately.

Data We Collect

jeta collects personal data through a number of channels including account registration, identity verification, payment processing, platform usage, and direct communications with our support team. The categories of personal data we collect include:

jeta does not collect any special categories of sensitive personal data (such as health data, biometric data, racial or ethnic origin, political opinions, or religious beliefs) except where strictly required by law or explicitly requested during identity verification in specific circumstances.

How We Use Your Data

jeta uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your jeta account, including processing your registration, verifying your identity, and communicating account-related information to you.
• Service Delivery: To provide access to casino games, sports betting markets, live dealer tables, slots, fishing games, and all other features of the jeta platform.
• Payment Processing: To process deposits and withdrawals via your chosen payment method, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records of all transactions.
• Identity Verification (KYC): To verify your identity, age, and payment method ownership in compliance with anti-money laundering (AML) and know-your-customer (KYC) obligations.
• Bonus and Promotion Administration: To calculate and award bonuses, manage wagering requirements, and administer promotional campaigns including seasonal offers around events such as BPL, Eid, and Pohela Boishakh.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct on the platform.
• Responsible Gaming: To administer the deposit limits, self-exclusion requests, cooling-off periods, and other responsible gaming tools you activate on your account.
• Customer Support: To respond to your enquiries, complaints, and support requests via live chat, WhatsApp, and email.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the functionality, performance, and user experience of the jeta platform.
• Legal Compliance: To meet obligations imposed by applicable law, including responding to lawful requests from regulatory and law enforcement authorities.

jeta does not use your personal data for unsolicited third-party marketing. Any promotional communications from jeta relate solely to our own platform offers and are sent only to players who have not opted out of marketing communications.

Legal Basis for Processing

jeta processes your personal data on the following legal grounds:

• Contractual Necessity: Processing required to fulfil our contractual obligations to you under the jeta Terms and Conditions, including account creation, service delivery, and payment processing.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering legislation, KYC requirements, and lawful orders from competent authorities.
• Legitimate Interests: Processing carried out in pursuit of legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, where those interests are not overridden by your data protection rights.
• Consent: Where we rely on your consent as the legal basis for processing — for example, in relation to optional marketing communications — you may withdraw that consent at any time by contacting our support team without affecting the lawfulness of processing carried out before withdrawal.

Data Sharing & Third Parties

jeta does not sell, rent, or trade your personal data to any third party. We share your personal data only in the following limited circumstances and only to the extent strictly necessary for each purpose:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, and card processing partners receive the financial data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by applicable data protection standards.
• Identity Verification Services: Third-party KYC and AML service providers may process your identity documents and personal details to verify your identity and comply with legal obligations.
• Game Content Providers: Software providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive technical session data necessary to deliver their games within the jeta platform. These providers do not receive your full personal profile.
• IT and Infrastructure Providers: Hosting, cloud storage, and cybersecurity providers who process data on our behalf under strict data processing agreements that prohibit independent use of your data.
• Legal and Regulatory Authorities: Where required by applicable law, court order, or regulatory requirement, jeta may disclose your personal data to law enforcement agencies, financial intelligence units, or other competent authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of jeta's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

All third-party service providers engaged by jeta are required to implement appropriate technical and organisational security measures and are prohibited from using your personal data for any purpose beyond that for which it was shared.

Cookies & Tracking Technologies

jeta uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session continuity, and analyse how users interact with our services. The types of cookies we use include:

• Strictly Necessary Cookies: Essential to the operation of the jeta platform. These cookies enable core functions such as maintaining your logged-in session and storing your game state. They cannot be disabled without affecting platform functionality.
• Functional Cookies: Used to remember your preferences and settings, such as your preferred language, display settings, and responsible gaming tool configurations.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players navigate and use the jeta platform. This information is used solely to improve platform performance and user experience.
• Security Cookies: Used to support fraud detection and account security functions, including identifying unusual login patterns or suspicious activity.

jeta does not use advertising or retargeting cookies that share your data with external advertising networks. You can manage or disable cookies through your browser settings at any time; however, disabling strictly necessary cookies may impair your ability to use certain features of the jeta platform.

Data Retention

jeta retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:

• Account Data: Retained for the duration of your active account relationship with jeta and for a minimum of five years following account closure, to comply with anti-money laundering and record-keeping obligations.
• Transaction Records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of five years from the date of each transaction.
• KYC Documentation: Identity verification documents are retained for a minimum of five years following the end of the customer relationship or as otherwise required by applicable law.
• Support Communications: Records of support interactions are retained for up to three years following the closure of each support case.
• Responsible Gaming Records: Self-exclusion and cooling-off records are retained for the duration of the exclusion period and for a minimum of five years thereafter to prevent re-registration during an active exclusion.

Where personal data is no longer required for any legitimate purpose, jeta will securely delete or anonymise it in accordance with our data disposal procedures.

Security Measures

jeta takes the security of your personal data seriously and implements a comprehensive set of technical and organisational measures to protect it against unauthorised access, loss, destruction, or disclosure. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and jeta is encrypted using industry-standard SSL/TLS protocols, ensuring that your personal and financial information cannot be intercepted in transit.
• Access Controls: Access to personal data held by jeta is restricted to authorised personnel on a strict need-to-know basis. All staff with access to personal data are bound by confidentiality obligations.
• Secure Storage: Personal data is stored on secure servers with appropriate physical and logical access controls, including firewalls, intrusion detection systems, and regular security audits.
• Password Security: Account passwords are stored using strong one-way hashing algorithms. jeta will never ask you for your password via chat, email, or any other channel.
• Incident Response: jeta maintains a data breach response procedure. In the event of a data security incident that poses a risk to your rights and interests, we will notify affected users promptly in accordance with applicable legal requirements.

While jeta takes all reasonable precautions to protect your data, no online system can guarantee absolute security. You are also responsible for maintaining the security of your own account credentials and for notifying us immediately if you suspect any unauthorised access to your account.

Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by jeta. To exercise any of these rights, please contact our support team using the details in Section 13.

• Right of Access: You have the right to request a copy of the personal data jeta holds about you, along with information about how it is used and shared.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may update many of your account details directly through the jeta platform.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to Restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances, for example while a correction request is being assessed.
• Right to Data Portability: Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests, including profiling for responsible gaming monitoring purposes, where you have grounds relating to your particular situation.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

jeta will respond to all verified data rights requests within a reasonable timeframe and in any event within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days, with notice provided to you.

Children's Privacy

The jeta platform is strictly intended for adults aged 18 years and above. jeta does not knowingly collect, store, or process personal data from any individual under the age of 18. Age verification is a mandatory step in the jeta registration and KYC process.

If jeta becomes aware that personal data has been collected from a person under the age of 18, that account will be closed immediately, all associated funds will be handled in accordance with applicable law, and the personal data of the minor will be deleted as promptly as practicable. If you believe that a minor has registered on jeta, please contact our support team immediately at [email protected].

Third-Party Links

The jeta platform may contain references to third-party services such as payment providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) and game software providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi). Where links to third-party websites or services are present, please be aware that those third parties operate under their own privacy policies and that jeta has no control over, and accepts no responsibility for, the privacy practices of any third-party website or service.

We encourage you to review the privacy policies of any third-party service you access through or in connection with your use of jeta.

Changes to This Privacy Policy

jeta reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we provide. Where material changes are made, we will notify registered players through the platform, which may include a notification banner on the website or a message to your registered email address or WhatsApp number.

The effective date of the most recent version of this Policy is displayed at the top of this document and in the Table of Contents sidebar. We encourage you to review this Policy periodically. Your continued use of jeta following the publication of any updated Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Policy, you must discontinue your use of jeta and may request account closure by contacting our support team.

Contact Us

If you have any questions, concerns, or requests in relation to this Privacy Policy or the handling of your personal data by jeta, please contact our dedicated support team through any of the following channels. All privacy-related enquiries will be handled with strict confidentiality.

• Email: [email protected]
• WhatsApp: +880 1700 000000
• Live Chat: Available 24 hours a day, 7 days a week via the jeta platform.

All privacy enquiries and data rights requests should be submitted in English. jeta aims to acknowledge all privacy-related correspondence within 24 hours and to provide a full response within 30 calendar days. Our support team operates on Bangladesh Standard Time (BST, UTC+6), with live chat and WhatsApp available around the clock.